Terms and Conditions
These general terms apply to business-to-business IT services provided by Nox Special Services (“NOX”, “we”, “us”). They are intended for professional clients. If you are a consumer, additional statutory rights may apply and these terms are not written for consumer contracts.
Version 1.0 · November 2026
1. Applicability
These terms apply to all offers, quotations, assignments and agreements between NOX and a business client. By accepting a quotation or assignment confirmation, the client agrees to these terms. The terms are available for reading and saving before or at the time of agreement. Deviations are only valid if confirmed in writing by NOX.
2. Services and assignments
The scope, price and planning of an assignment are determined by the quotation or written assignment confirmation. Work outside that scope is additional work and is only carried out after the client’s prior agreement. NOX will indicate the expected impact on price and planning where reasonably possible.
3. Client cooperation
The client provides timely access, information, decisions and feedback needed to perform the work. Delays caused by late or incomplete input from the client may affect the schedule and costs. NOX is not responsible for delays that result from the client’s failure to cooperate in time.
4. Delivery and acceptance
After delivery, the client reviews the work within a reasonable period (normally 10 business days, unless agreed otherwise) and reports defects in writing. If no written comments are received within that period, the work is deemed accepted. Defects that are reported in time and fall within the agreed scope will be remedied within a reasonable period.
5. Rates and payment
Work is charged at an hourly rate or a fixed price, as stated in the quotation. Invoicing follows the moments set out in the quotation or confirmation (for example monthly, on milestones, or on completion). The payment term is 14 days from the invoice date, unless agreed otherwise. If payment is late, NOX may charge statutory commercial interest and reasonable collection costs, and may suspend work until payment is received.
6. Maintenance and availability
Support hours, response times and maintenance windows are only included if they are explicitly agreed in the quotation or a separate support agreement. Unless expressly stated in writing, NOX does not give an availability or uptime guarantee. Emergency support outside agreed hours may be charged separately.
7. Intellectual property
Custom work developed specifically for the client is licensed to the client for the agreed use after full payment. Existing tools, methods, templates and software of NOX remain the property of NOX; the client receives a non-exclusive right to use them as part of the delivered solution. Third-party software or services remain subject to the terms of those third parties. Source code or broader rights are only transferred if this is explicitly agreed in writing.
8. Security, backups and data
The client remains responsible for access management of its own systems and for making and testing backups, unless a specific backup or security service is agreed in writing. NOX takes reasonable measures to protect data it processes in the course of an assignment. Security incidents that come to NOX’s attention and that affect the client’s data will be reported to the client without undue delay. Where NOX processes personal data on behalf of the client, this is governed by a separate data processing agreement.
9. Liability and force majeure
NOX’s liability is limited to the amount paid by the client for the assignment in the three months preceding the event, and in any case to the amount covered by NOX’s liability insurance, if any. NOX is not liable for indirect or consequential damage, including lost profits or data loss, except where mandatory law provides otherwise. These limitations do not apply in cases of intent or deliberate recklessness. Force majeure (including failures of third-party networks, power, or suppliers beyond NOX’s control) suspends the affected obligations for the duration of the event.
10. Term and termination
One-off assignments end on completion and acceptance. Ongoing services can be terminated by either party with a notice period of one month, unless a different period is agreed. On termination, the client pays for work performed up to the end date. Access and data are handled as agreed; the client is responsible for retrieving its data in time. NOX may delete working copies after a reasonable period following termination.
11. Governing law
These terms and all agreements with NOX are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands, unless mandatory law requires otherwise.
Contact
Nox Special Services
KvK: NL60215844 · BTW: NL001693871B02
info@noxspecialservices.com